- I have an IPMobileNet radio in my car and my battery
keeps dying. What do I do to prevent this from happening?
- The Bio-Key client software disconnects from network,
in a known good coverage area.
- I keep getting a “Slip connection” error,
or my “Slip connection” will not dial the IPMobileNet
radio. What can I do to correct this?
- What is the Antenna spacing for my IPMobileNet radio?
- What do I have to do to utilize services on the Kentucky
State-Wide Message Switch?
- How do I get pricing on equipment or accessories already
purchased from Independence Communications?
- How do I get an RMA for equipment that needs service?
- Who do I call with specific BIO-Key questions?
- Who do I call with specific questions about messaging
clients and CAD client applications?
- What do I do if this site doesn’t have the
answers I need?
1. Q: I have an IPMobileNet radio
in my car and my battery keeps dying. What do I do to prevent this from
happening?
A: In most cases this is due to radios being left on while
the car is turned off. Some cars have “Charge Guard” power
timers installed which turn off the power to the radio after about 15
minutes. Other cars have what’s called a “Carling”
power switch, which control the power to the radio. When that switch
is left on for extended periods while the cars in turned off, battery
death is likely. Another cause of batteries dying is an old or bad battery.
Generally a battery will not hold a charge very well when it is old,
and will discharge faster when the car is not running (charging). A
quick check to verify that your battery is good is to use a volt meter
on DC mode and check the “+” and “-“ terminals
of the battery for 12 volts or more. If there is 11 volts or less, you
most likely have a bad car battery. Contact your local car technician
to resolve this problem.
Back to Top
2. Q: The Bio-Key client software
disconnects from network, in a known good coverage area.
A: If Bio-Key disconnects in a known good area, first
verify that other vehicles in the same area can also access the Bio-Key
client. Next, refer to the document BIO-key_Common_Settings.
Please contact the Kentucky State Police Helpdesk at (502) 227-8710
if further assistance is needed.
Back to Top
3. Q: I keep getting a “Slip
connection” error, or my “Slip connection” will not
dial the IPMobileNet radio. What can I do to correct this?
A: Since this problem can be related to several causes, we
have created a document on this website called Radio
& Slip Connection Troubleshooting.
Back to Top
4. Q: What is the Antenna spacing
for my IPMobileNet radio?
A: There is a document on the ‘Support’ page of
our website named Antenna_Spacing.
It covers all frequency bands that the IPMobileNet radios are manufactured
at. The most common antenna spacing (used in the state of Kentucky)
for the 800MHz IPMobileNet radio is 10.8” (from antenna center
to antenna center.)
Back to Top
5. Q: What do I have to do to utilize
services on the Kentucky State-Wide Message Switch?
A: As this is a detailed question, we recommend contacting
Gerald Dunn of KSP at (502) 227-8710 about requirements and procedures
to becoming a Message Switch user agency.
Back to Top
6. Q: How do I get pricing on equipment
or accessories already purchased from Independence Communications?
A: Please call the Projects Team Sales Department at (800)
524-6686.
Back to Top
7. Q: How do I get an RMA for equipment
that needs service?
A: Please call our RMA representative (ask for Fred Bognar)
at (800) 524-6686 and he will assist you.
Back to Top
8. Q: Who do I call with specific
BIO-Key questions?
A: The Kentucky State Police will be your contact for Bio-Key
client support as they administer the State-Wide (Kentucky) Bio-Key
Server. Their Helpdesk number is (502) 227-8710.
.
Back to Top
9. Q: Who do I call with
specific questions about messaging clients and CAD client applications?
A: As there are a multitude of different software applications
being used on the IPMobileNet State-wide Mobile Data Network, the best
advice would be to contact your local administrator to determine who
best can help you resolve your issue.
Back to Top
10. Q: What do I do if this site
doesn’t have the answers I need?
A: On this website, we offer a technical forum for your convenience
where you can post your questions. A technical support representative
will reply to your question within 48 hours (8:00am – 5:00pm EST
Monday – Friday.) Your second option is to call our 24-hour technical
support line at (888) 898-1564 for assistance. Hours of operation are
8:00am to 5:00pm Eastern Standard Time. Please reserve calls after 5:00pm
for emergencies only.
Back to Top
|
